http://repository.aaup.edu/jspui/handle/123456789/3 Master Theses and Ph.D. Dissertations 2026-05-24T07:23:59Z http://repository.aaup.edu/jspui/handle/123456789/3864 Title: Assessing the Level of Family Satisfaction Regarding the Quality of Health Care Provided to Their Infant and Pediatric Patients in Ramallah Hospitals: A Cross-Sectional Study رسالة ماجستير Authors: Raddad, Ziad Naeem Othman$AAUP$Palestinian Abstract: Background: Healthcare quality is a multidimensional concept that has evolved, beginning with Donabedian’s foundation definition emphasizing the maximization of health benefits while minimizing harm, and later expanded by the Institute of Medicine to include effectiveness, safety, patient-centeredness, and consistency with professional standards. In Pediatric and neonatal care, assessing health care quality requires particular attention to children’s developmental needs and active involvement of families. Aim: This study aims to assess the level of family satisfaction regarding the quality of health care provided to infant and pediatric patients in Ramallah hospitals Methodology: A cross-sectional quantitative study design was conducted in selected governmental and private hospitals in Ramallah City. The study population included parents or primary caregivers of hospitalized neonatal and pediatric patients who met the inclusion criteria. Furthermore, the sampling was used using a stratified proportional sampling technique to recruit participants. Data were collected using a self-administered questionnaire consisting of two parts: the Child Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, while the second part consisted of a sociodemographic questionnaire related to the child and caregiver. Result: Approximately two-thirds of parents reported consistently positive experiences, indicating a high overall level of satisfaction with pediatric inpatient care, particularly with regard to communication and interpersonal interactions from nurses and doctors. While admission, family-centered communication, discharge planning, and adolescent involvement were somewhat lower but still satisfactory. The level of satisfaction, core care procedures, and the hospital setting were all assessed well. Mothers reported marginally higher satisfaction than other caregivers, but sociodemographic characteristics had no statistically significant association. Hospital satisfaction varied, with Istishari Arab Hospital rated best. Conclusion: In pediatric and neonatal care, a variety of organizational, environmental, and patient-related factors influence patient satisfaction. The most significant and modifiable determinant of positive care experiences factor influencing happy experiences, is effective communication. Enhancing family satisfaction and healthcare quality requires a comprehensive, patient-centered approach that emphasizes interdisciplinary collaboration, developmentally appropriate care environments, and continuous quality monitoring Description: Nursing Specialization in Neonatal Nursing 2026-01-01T00:00:00Z http://repository.aaup.edu/jspui/handle/123456789/3863 Title: The Effect of Behavioral Biases on Banking Credit Decision رسالة دكتوراة Authors: Selmi, Asmaa Hasan Saleem$AAUP$Palestinian Abstract: This study investigates the effect of behavioral biases on banking credit decisions, focusing on both cognitive and emotional biases. The cognitive biases examined include overconfidence, representativeness, anchoring and adjustment, cognitive dissonance, availability, self-attribution, illusion of control, conservatism, ambiguity aversion, mental accounting, confirmation, hindsight, recency, and framing biases, while the emotional biases include endowment, self control, optimism, loss aversion, regret aversion, and status quo biases. This study uses a quantitative approach; relies on secondary data from academic literature and primary data collected through a survey questionnaire administered to credit officers, credit analysts, credit managers, and branch managers across the Palestinian commercial banks, through simple random sampling. The results show that banking credit decisions are significantly influenced by overconfidence and self-attribution, anchoring, illusion of control, availability, conservatism, and the overall behavioral bias index, as their significance levels were below 0.05. Hindsight bias was the only cognitive bias found to have no effect, while representativeness, endowment effect, optimism, status quo, self-control, mental accounting, regret aversion, loss aversion, and ambiguity aversion biases also showed no significant impact, with significance levels above 0.05. Description: Accounting and Finance 2026-01-01T00:00:00Z http://repository.aaup.edu/jspui/handle/123456789/3862 Title: Public Diplomacy and its Role in Changing Foreign Policies and Convincing People, Case Study: Israeli Public Diplomacy "Hasbara" And How Israel Uses it to Cover Up its Crimes against Palestinians رسالة ماجستير Authors: Owda, Mahdi Hasan Harb$AAUP$Palestinian Abstract: Over the years, and for a long time, Israel has tried to polish its image and present itself to the world as the only democracy in the Middle East by demonstrating its respect for human rights, women's rights, LGBTQ+ rights, and minority rights. It has achieved this through its laws and actions, gaining the support of many people around the world, especially in Western countries and America. However, the question remains—and I'm particularly concerned—how did Israel succeed in this? As a Palestinian living in the West Bank, I witness Israel's racist practices and violations of international law and human rights. This question has arisen for me, especially since I witness these violations firsthand and experience them almost daily. However, when I examined Israeli public diplomacy, I discovered that Israel uses "hasbara" (Israeli public diplomacy) to present itself in the best possible light to the world by disseminating its narrative through cultural initiatives, student exchanges, education, art, and environmental conservation. While non-Palestinians might see all of this as an achievement for Israelis, Palestinians see only oppression, displacement, killing, violations, and the almost daily incursions into West Bank cities, as well as the ongoing genocide in the Gaza Strip. Through this research, the reader will understand the true nature of the Israeli government, which is based on self-promotion and portraying itself as the savior of the Palestinians and other oppressed peoples. The reader will see how Israel has succeeded in presenting Tel Aviv as a land of freedom, democracy, and security, especially for those in need of protection, based on the premise that Tel Aviv is their safe haven. On the other hand, Tel Aviv is an Israeli city built on the ruins of the lands of the village of Sheikh Munis in 1948. VI My grandparents were displaced from the lands of the Palestinian village of Tira Dandan, located northeast of Lod, in 1948. No trace of it remains today as a Palestinian village; it is now an Israeli town called Givat Koach. None of the family has had the opportunity to return due to the Israeli occupation, which promised the displaced Palestinians the right to return to their villages in the Oslo Accords. Despite this, the world sees Israel as a country of equality, rights, and democracy. Through this research, the reader will understand how the Israeli Hasbara (public relations apparatus) has worked to convince thousands of people worldwide of its narrative and present it in the best possible light. We will also see the methods Israel has used to succeed in its own narrative. On the other hand, I will expose the actions Israel has taken against the Palestinian people in recent years, actions that demonstrate grave and blatant violations of human rights, particularly the rights of the Palestinian people. Finally, the reader will see how Palestinians can work to build their own narrative, with practical examples on the ground representing Palestinian public diplomacy. They will also see how Palestinians can refute the Israeli narrative by disseminating their own narrative to convince the world of its validity, thereby strengthening the resilience of the Palestinian people and revealing the true nature of the Palestinian cause from an ideological and intellectual perspective, rather than simply as a military conflict between two equal powers. Description: International Law and Diplomacy 2026-01-01T00:00:00Z http://repository.aaup.edu/jspui/handle/123456789/3861 Title: The impact of Financial Rewards on Organizational Citizenship Behavior in Private Schools in Jerusalem: Employee Engagement as a mediator رسالة ماجستير Authors: Abu Aram, Fayyad Musa Muhammad$AAUP$Palestinian Abstract: This study aimed to analyze the impact of financial rewards on enhancing organizational citizenship behavior among employees in private schools in Jerusalem, while also examining the mediating role of job engagement in this relationship. The study is based on the theoretical premise that financial rewards, as one of the most important human resource management tools, not only directly influence positive organizational behaviors but also foster employees' psychological and emotional engagement with the workplace. This engagement, in turn, manifests as voluntary behaviors that extend beyond the requirements of formal job roles. The study employed a quantitative descriptive-analytical approach, utilizing a field survey methodology. A questionnaire was distributed to a convenience sample of 330 teachers, workers and administrators working in private schools in Jerusalem, based on the Kregsee and Morgan formula. The questionnaire comprised three main sections: financial rewards (salaries, insurance, and benefits), job engagement, and organizational citizenship behavior. The data were analyzed using appropriate statistical methods, including correlation and regression analysis, and structural equation modeling to examine the direct and indirect relationships between the variables. The study results showed a statistically significant positive effect of financial rewards on organizational citizenship behavior. The results also demonstrated a strong positive relationship between financial rewards and employee engagement levels. Furthermore, the findings confirmed the partial mediating role of employee engagement in the relationship between financial rewards and organizational citizenship behavior, indicating that financial rewards contribute to fostering positive organizational behaviors to a greater extent when they lead to increased employee engagement. The study concluded with a set of recommendations, most notably the need for private school administrations in Jerusalem to adopt fair and transparent financial reward systems and link them to effective strategies for enhancing employee engagement. This would contribute to developing organizational citizenship behavior and improving institutional performance amidst the economic and political challenges facing the Palestinian education sector. The study also recommended future research addressing other mediating and moderating variables in different educational contexts to deepen the scientific understanding of this topic Description: Master \ Human Resource Management 2026-01-01T00:00:00Z