healthcare performance, healthcare organizations, patient satisfaction, quality care رسالة ماجستير

Abstract

The study aims to investigate the opportunities and constraints to achieve the strategic objective of financial inclusion in Palestine from the banks point of view, in light of the national financial inclusion strategy in Palestine (2018-2025). This is by reviewing the financial inclusion concept, objectives and benefits, indicators, and the principles for digital financial inclusion in addition to the key approaches to accelerate financial inclusion. The study relied on a qualitative approach; the methodology of this research depends on the purposive sample technique from banks operating in Palestine. The key findings of this study indicated that the major opportunities for banks to expand the financial market, increasing the profits and widening the clientele base, and internal and external constraints facing the banking system to play the appropriate role to enhance the financial inclusion in Palestine. The National Financial Inclusion Strategy action plan during the next five years covered most of these constraints. Finally, the study recommended focusing more on banking products that should be simple, reasonable, and high value for customers and new forms of branching in remote areas.