The Mediating Effect of Individual Readiness for Change in the Relationship between Leadership Styles and Total Quality Management Implementation رسالة ماجستير

Abstract

Total quality management (TQM) implementation remains as popular topic among different specialties and researchers in all kinds of productions from the past till now, due to increase of worldwide competitive and its effect on life aspects. There is still a lack of empirical evidence and slight attention to support the significance of TQM implementation in the Palestinian health sector even though there are few numbers of researches. The aim of this study is to investigate if the factors like leadership style (namely, transformational and transactional leaderships) and individual readiness for change (IRFC) have significant effects on TQM implementation in the Palestinian healthcare sector, namely, in Beit Jala and Alia governmental hospitals in West Bank. One main hypothesis and four sub-hypotheses were developed based on previous research and basic theory for testing relationships. A random sample of 120 was taken from the two hospitals’ staff members who have direct contact with patients. Data was collected via a self-administered questionnaire filled by the selected staff members. The data analysis done by Partial Least Square (PLS) showed that leadership style has direct relationship with TQM implementation. Likewise, leadership style correlates positively with IRFC. Also, the findings revealed that IRFC was found to have a significant impact on TQM and mediates the relationship between leadership style and TQM implementation. Finally, the study discusses the research findings, conclusion, the limitations of the study and the future recommendations for further research