The Impact of Talent Management on Employee Performance in the West Bank Healthcare Sector: The Mediating Role of Work-Life Balance رسالة ماجستير

Abstract

This study aims to investigate the mediating effects of work-life balance in the relationship between perceived talent management and employee performance in Palestine. The study employed a cross-sectional and quantitative study of a descriptive correlational type. The population in this study comprised 30,400 workers in the healthcare sector in the West Bank, Palestine. A sample of 395 healthcare workers in the selected hospitals in the West Bank was selected based on probability multistage random sampling. A set of self-administered questionnaire surveys was established by adopting and adapting theories and previous studies, which served as the instrument for data collection and was validated through expert review and pre-testing. The field study data were analyzed using Structural Equation Modeling (SEM) with the aid of Smart-PLS to test the hypotheses. The study found that talent management has no significant direct effect on employee performance (p = 0.549), but it improves work-life balance significantly (p < 0.001), which in turn leads to better employee performance (p < 0.001). The relationship between talent management and employee performance was found to be fully mediated by work-life balance. It follows that talent management alone could not significantly enhance employee performance and further requires work-life balance as an important mediator. This highlights the urgency of the Palestinian Ministry of Health to work with hospitals to construct a national performance-management system (PMS) that recognizes performance-based HR practices that are integrated with work-life balance programs. Furthermore, setting up a national workforce observatory would track migration and help tackle the expected shortfall of manpower in 2030. Further research should focus on comprehensive performance systems that include statistical performance measures and systemic evaluations of employees, as well as employee intentions and retention measures. These moves will strengthen the resilience of the organizations and create a greater sense of commitment to provide services to Palestine and reduce migration, and maintain a sustainable health system.