The Impact of Emotional Intelligence on Employee Turnover Intentions: Testing the Mediating Role of Job Satisfaction among the Teachers in the Private School in Palestine رسالة ماجستير

Abstract

This study investigates the influence of emotional intelligence on employee turnover intentions among private school teachers in Palestine, with a focus on the mediating role of job satisfaction. The study targeted teachers working in private schools across various Palestinian cities. A quantitative, descriptive–analytical design was employed, using a structured questionnaire with validated scales for emotional intelligence, job satisfaction, and turnover intentions. The final sample included 321 teachers. Data were analyzed using SPSS for descriptive statistics and SMARTPLS for testing the structural model, direct and indirect effects, and mediation hypotheses. The results indicate that emotional intelligence positively affects job satisfaction, which in turn negatively impacts turnover intentions, highlighting the mediating role of satisfaction. Among the emotional intelligence dimensions, social awareness and relationship management significantly reduce turnover intentions, while self-awareness shows no significant effect. Income level was the only demographic variable with a notable influence, whereas academic degree and years of experience were not significant. Based on these findings, the study recommends implementing professional development programs to strengthen emotional intelligence competencies, particularly social awareness and relationship management, to enhance satisfaction and reduce turnover. Additionally, revising compensation structures, fostering supportive work environments, and incorporating emotional intelligence assessments into recruitment and evaluation processes are suggested to improve teacher retention and overall well-being