Investigating The Mediating Role of Organizational Identification in the Relationship Between the Dimensions of Emotional Intelligence and Employee’s Discretionary Behaviors رسالة ماجستير

Abstract

This study investigating the influence of the four ability model dimensions of emotional intelligence of self-emotional appraisal (SEA), others‘ emotional appraisal (OEA), use of emotions (UOE) and regulate of emotions (ROE) on both discretionary behaviors of organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB) with the potential of the mediating role of organizational identification (OID) in the Palestinian context of the employees in publicly traded companies. Using data gathered through questionnaires from 324 respondents, a quantitative research methodology utilizing Partial Least Squares-Structural Equation Modeling (PLS-SEM) that is implemented through SmartPLS software, was used to test the conceptual model. The results showed several outputs, mainly; insignificant mediating role of organizational identification between emotional intelligence dimensions and counterproductive work behaviors and between regulate of emotion dimension with organizational citizenship behaviors, while having significant mediating role between the other dimensions of emotional intelligence with organizational citizenship behaviors. The results of the study invite more active research on emotional intelligence and discretionary human behaviors. Moreover, it invites a more serious attention of managers into developing the emotional intelligence capacities of employees so that a more effective and efficient organization can be created.