The Effect of Employees Development Methods on their Retention in the Banking Sector in Palestine/ West Bank: A Mediating Effect on the Job Satisfaction رسالة ماجستير

Abstract

This research aims to identify the effect of employee development methods on their retention in the Banking Sector in Palestine /West Bank: A Mediating effect on the job satisfaction. The researcher measured the rate of employee is development through (formal education, assessment, work experiences, and interpersonal relation) on employee retention in the workplace. The research is a quantitative approach method used to explain a problem by compiling numerical data form and analysing it using mathematical procedures, data was gathered using a data collection instrument (questionnaire). The selected sample was purposive, the sample size was 400 employees from different departments in the banking sector, and it was analysed by testing and analysing the hypotheses of this research through the Regression analysis and Pearson correlation coefficient tests, using (SPSS). Findings showed that there was a statistical effect of employee development methods (formal education, work experience, interpersonal relationship, and assessment) factors on employee satisfaction and retention. This means that employee development methods have an impact on employee retention directly and indirectly. The research recommended managers in the banking sector select only employee development programs that are deemed necessary to have the potential benefit company, managers need to put in place policies to ensure that their development plans have the expected effects. To achieve the greatest impact on their employees. Moreover, it is recommended using the different ways in which people actively develop themselves can help as a strategic complement to formal education practices, in addition to clear strategies for appreciating the years of experience of employees and paying attention to VI the side of personal relationships and the importance of assessments in addition to the regular annual evaluation, which helps in managing human capital more effectiveness. Companies need to respect human resources above all else and develop a culture and set of policies that match this commitment. To continue doing their jobs well, employees need to feel that they have a major impact on the company's performance.