Enhancing Corporate Social Responsibility Practices and Their Impact on Sustainable Development in the Banking Sector in Palestine رسالة ماجستير

Abstract

Corporate Social Responsibility (CSR) refers to a company's commitment to act ethically and contribute to economic development while improving the quality of life of the workforce and their families, as well as the local community and society at large. CSR has gained prominence as an essential element of responsible business conduct. Hence, this study aimed to assess the degree of implementation of social responsibility in banking sector in Palestine, and its impact on sustainable development. In this study a quantitative method was chosen to answer questions and test the hypotheses to summarize the dimensions for Enhancing corporate social responsibility and its impact on sustainable development in banking sector in Palestine; to conduct the study the researcher basically relied on the questionnaire tool, the study population is the employees working in the headquarters of banks in Palestine in the West Bank. A survey was conducted and 9 banks were the targeted population, 275 questionnaires were distributed and 245 responses were recorded 9 of them were incomplete, the quantitative data was analyzed using SPSS and SMARTPLS4. The results showed that there is a significant relationship between CSR dimensions practiced by banks in Palestine and sustainable development in terms of (economic, social and environmental development). As increasing CSR practiced by banking sector in Palestine in terms of ethical, altruistic, and strategic, means an increase in sustainable development in terms of (economic, social and environmental development). The researcher recommends to start prioritizing diversification of CSR activities, strengthening partnerships with relevant NGOs and community organizations, improving communication with stakeholders, establish a Clear CSR framework, this framework should be aligned with the unique needs and challenges of the banking sector in Palestine.