The Impact of Strategic Planning on Crisis Management: A Case Study of Banking Sector - West Bank رسالة ماجستير

Abstract

This study aims to investigate the impact of strategic planning dimensions (vision, mission, goals, strategic options, and internal and external analysis) on crisis management stages (warning signal detection, preparedness and prevention, damage containment, activity recovery, and knowledge acquisition through learning) of Palestinian banks in West Bank. The current study adopted a quantitative methodology applying questionnaire as an instrument for collecting data, as study sample consisted of (80) Palestinian banking sector employees. The study concluded considerable findings, the most important of which is that managers at Palestinian banks generally have a comprehensive vision that enables them to determine work direction, use their vision to consolidate staff efforts, make informed decisions and anticipate future challenges. Palestinian banks show a relatively high level of crisis signal detection, strong commitment to advance crisis management planning, ability to respond immediately to contain crises. The study proposed general recommendations, the most important of which is that Palestinian banking sector should prepare an annual report on banking crises for use in managing future crises, and provide each department with a guide containing examples of past banking crises and how they have been dealt with effectively.