Readiness of the Palestinian Land Authority for Digital Transformation رسالة ماجستير

Abstract

Governments can improve the efficiency of their services and meet their goals by choosing Digital Transformation (DX) as a strategic option. This involves ensuring greater openness, interoperability, and satisfaction among citizens. Despite the great innovations in this domain, which increased expectations regarding (DX) practices, the optimal approaches to adopting and implementing (DX) successfully are still not available. The Palestinian government has begun to replace its traditional services with digital ones. The readiness level for such a successful implementation of DX is the first question for this process. To evaluate the readiness for DX at the Palestinian Land Authority (PLA) which is the case study chosen for this study, the Digital Government Readiness Assessment and Technology Acceptance Models were analyzed to identify the dimensions for assessing DX readiness level. These dimensions were used in this study's approaches. The approaches include a survey-based quantitative survey conducted among the beneficiaries of PLA with a sample size of (152). In addition, an interview-based qualitative was conducted among the (20) senior officers at PLA and the Ministry of Telecom and Information Technology (MTIT). The results of this study indicate that digital transformation in the PLA needs radical change and great efforts to be implemented. In addition to that, the PLA as a government agency faces many obstacles in this regard on many levels, such as infrastructure, digital transformation plans, human and financial capabilities, etc. This study contributes to bridging this gap by suggesting recommendations for DX as an output that offers insights to help PLA prepare its DX strategy. On the other hand, the findings of this research study allowed us to outline a national DX framework as a reference model for the public sector. The study also indicates that digital transformation is a compulsory option at the present time, and the Palestinian government must move forward with its implementation despite the many challenges and obstacles it will face in developing and implementing this transformation.