The impact of Knowledge Management on effective Decision Making at The Ministry of Higher Education and Scientific Research رسالة ماجستير

Abstract

The study aimed to examine the impact of knowledge management on effective decision making in the Palestinian Ministry of Higher Education and Scientific Research. The study's sample consisted of employees within the ministry, including the general director, managers, department heads, and administrative staff, totaling (111) employees. Out of this sample, (91) employees participated in the study. The research employed a descriptive analytical methodology. The knowledge management processes investigated in the study included knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application. The study's findings revealed a positive impact of knowledge management on effective decision making within the ministry. Knowledge management explained 73% of the variance in effective decision making at the Ministry of Higher Education and Scientific Research. The study concluded that investing in knowledge management represents a strategic investment that yields benefits for the ministry. It enables the achievement of its strategic goals and enhances its effective response to increasing challenges, ensuring a more comprehensive decision-making process. The study recommended a focus on knowledge management processes and their greater activation within the ministry to attain effective decisions. This, in turn, would meet the needs of beneficiaries, including students, the labour market, and educational institutions relying on the ministry's services. Additionally, the study emphasized the necessity of providing the ministry's employees with the necessary training courses to empower them in utilizing knowledge management processes and making effective decisions across all ministry activities. Furthermore, it recommended involving all employees, regardless of their job titles, in the decision making process, as this would positively impact improving ministry operations and achieving its objectives.