Assessing the Mediating Role of Job Satisfaction in the Effect of Compensation System on the Turnover Intention: Al Makassed Hospital as a Case رسالة ماجستير

Abstract

This study aims to assess the mediating role of job satisfaction in the effect of the compensation system on turnover intention in AL-Makassed Hospital. The study relied on quantitative design. The target population is all the employees of AL-Makassed Hospital (Administrative, Doctors, Nurses, etc.), which consists of 950 employees. The sample size of the study was 274 employees, the data were collected using questionnaire and it was analyzed by SPSS 28 software and SMARTPLS 4, Frequencies, percentages, means and standard deviations analysis were used by SPSS 28 software, testing the assumptions and testing hypothesis were used by path analysis in SMARTPL 4. According to direct path analysis the results show that, there is a statically significant effect of salary and promotion on job satisfaction among the employees working in Al-Makassed hospital. Moreover, there is a statically significant effect of salary on turnover intention among the employees working in Al-Makassed hospital. Therefore, there is no statically significant effect of incentives and recognition on job satisfaction among the employees working in Al Makassed hospital. Also there is no statically significant effect of incentive, promotion and recognition on turnover intention among the employees working in Al-Makassed hospital. In addition, there is no statically significant effect of job satisfaction on turnover intention among the employees working in Al-Makassed hospital and according to Indirect path analysis whereas job satisfaction doesn’t play a mediating role in the effect of (salary, incentive, promotion and recognition) on turnover intention. The study recommends some suggestions to improve the compensation system and make it competitive to enhance its ability to retain talented employees, maintain employee satisfaction, and reduce turnover intention