The Effect of JCI Implementation on the Preoperative Time Preparation and Patient Satisfaction – Comparative Study between Accredited and Non-Accredited Hospitals in the West Bank

Abstract

Background: The implementation of accreditation affects the hospitals and impacts many processes, aiming to enhance the quality of care and improve patient safety. Preoperative preparation time is considered a crucial phase during patient hospitalization. It affects patient satisfaction as an indicator utilized during the evaluation of services provided and used to measure the impacts of accreditation. This study aims to assess the effect of accreditation on the preoperative preparation time and patient satisfaction in accredited and non-accredited hospitals. Methods: Cross-sectional study was used to measure the hospital patients' satisfaction and preoperative preparation time. The data were collected between July and August 2022 using a convenient sampling technique and the SERVQUAL instrument. The sample size was 150 patients who underwent elective surgery and were above 18 years, and the data were analyzed using SPSS. Results: Patient satisfaction was acceptable for in the hospitals with a mean of (4.33). There found statistically differences at the level (P ≤ 0.05) between the preoperative preparation time and patient satisfaction related to accreditation status. The study revealed that there are no statistically differences at the level (P ≤ 0.05) between patient satisfaction and patient characteristics (gender, age, level of education, department, and place of residency), with an exception for the length of stay. Also, there are no statistically differences at level (P ≤ 0.05) between the preoperative preparation time and patient satisfaction. VI Conclusion: The accreditation impacted the preoperative preparation time and patient satisfaction. The findings emphasize that accreditation affects the process of the hospital and improves patient safety and patient satisfaction from the patient perspective. The study findings encourage policymakers to utilize the accreditation program as an improvement tool to enhance the quality of care and maintain patient safety.