Leadership Style, Strategy and Organizational Resilience during Covid-19 at the Palestinian Museum: A Case Study رسالة ماجستير

Abstract

The aim of this study was to identify how leadership style and strategy can impact an organization‘s resilience and sustainability by studying the role of the Palestinian Museum‘s leadership in ensuring organizational resilience during the worst periods of the Covide-19 pandemic. To better understand how leadership and strategy affects how resilient an institution is in times of crises, a qualitative approach using a case study methodwas undertaken. A carefully selected group of employees was interviewed using semi-structured interviews, along with relevant artifacts were reviewed. The results of the study revealed that the Palestinian Museum can likely mitigate future threats by empowering employees, expanding the mission beyond the city in which the facility is located, diversifying funding sources, integrating technology in the delivery of programs, and as tools to support and enhance employees' work. Additionally, effective leadership during a crisis affects a number of organizational outcomes, including improving employee productivity, dedication, work-life balance, and loyalty to the company; along with lowering their worry and tension about the epidemic. The contribution the study makes is providing guidance to organizations in the unique occupied Palestinian environment to identify key factors that when addressed can positively impact organizational resilience. Guidance is also provided for research in organizations resilience in Palestine and possibly other parts of the world. Additionally, the researcher draws the conclusion that in order to effectively manage the organization and its employees‘ shifting requirements during crises, leaders must know how to embrace and utilize a participatory leadership style, be knowledgeable about the capabilities of emerging technologies and be willing to modify the organizational mission as conditions change.