The Impact of Onboarding Steps on Turnover Intention in the Palestinian Banking Sector: Assessing Mediating Role of Job Satisfactionرسالة ماجستير

Abstract

This study aims to identify the impact of onboarding steps on turnover intention in the Palestinian banking sector and the mediating role of job satisfaction. The study relied on the quantitative design in answering questions and testing its hypothesis for the chosen population, which was identified as all the employees of the banks operating in Palestine, which amounts to around (7,349) employees. The selected sample size was (405) participants. Data were collected using a questionnaire, as it was the primary study instrument, consisting of four main sections. The study came out with several findings, the most important being that there is a moderate level in applying onboarding steps in the Palestinian banking sector as the onboarding steps have a significant impact on turnover intention. The study recommended suggestions that could affect job satisfaction and improve the onboarding steps and their effect on turnover intention, including; banks should construct clear formal onboarding steps that include all four steps of it and investigate the job satisfaction level among their co-workers. However, the study also faced several limitations, including; the existence of COVID-19, as it affected companies in general and may have changed the workflow and cultures.