The impact of servant leadership on employee performance: OCB and affective commitment as mediators. رسالة ماجستير

Abstract

This study aimed to test the impact of servant leadership on employee performance for employees working in non for profit organizations in Palestine. Moreover, to lest the mediation role of organization citizenship behavior andg affective commilment. A questionnaire, designed to measure the study constructs, randomly distributed, via google Docs, among employees to gather the primary data. Statistical Package for social sciences (SPSS) was used to analyze the data. Results of the data analysis illustrate a nnoderate effect of servant leadership on employee performance (R°=0.223, sig=0.000). Moreover, results show that servant leadership has the maximum impact on employee task performance (R%0.717, sig=0.001). Regarding the mediation role, OCB play a full mediation role between servant leadership and employee performance. On the other hand, affective commitment plays a partial mediation role. Base on the resulls, the study proposed several recommendations. Mainly to encourage leaders to adapt the servant leadership model, the leader should care about his followers, and create a positive working environment.