The Role of Knowledge Management in Human Resources Management Practices and its Relationship to Performance Excellence (Research Study in Palestinian Ministries) رسالة ماجستير

Abstract

This study aims to determine the relationship between the role of knowledge management in human resource management practices and performance excellence in Palestinian ministries. To achieve this, the researcher used a mixed-method (quantitative and qualitative approaches) employing questionnaires and interviews to obtain the necessary data from all government ministries to clarify the relationship between how KM can enhance HRM excellence performance, as there is an urgent need for the Palestinian ministries to use and benefit from KM and the technological media that enhance the HRM performance, as a result, facilitate work leading to excellence performance. Findings showed that KM is being used in the ministries' work with human resource practices, but not to its full optimization paradigm, as KM consists of four main pillars represented by acquiring, using, sharing, and storing the gained knowledge, it was noted from the interviews that sharing the knowledge with others represent the most constrain toward the performance of employees, which negatively affects their performance. Due to this, acquiring knowledge cost a lot on both money and time, through training and developing the HR to use it and share it with other coworkers. The researcher recommends that the GPC which serves as an umbrella to all ministries should encourage employees to acquire the knowledge to use it and share it with co-workers and at the same time store it in a database that can be reached and accessible by all employees.