The impact of HR leadership during current crisis on the performance of employees – In the Palestinian Banking Sector رسالة ماجستير

Abstract

This study aimed at investigating the impact of human resource leadership during current crisis on the employees’ performance in the Palestinian Banking Sector. The researcher used a mixed-method (quantitative and qualitative) to collect the needed data. The population of this study was represented by the total number of headquarter employees in the banking sector in the West Bank which consists of 954 employees, with a sample of 278. In order to achieve the total sample, the researcher administered 300 questionnaires to employees in the banking sector, 270 questionnaires were collected. 248 questionnaires suited the criteria and were analyzed through SPSS by inferential and descriptive analysis. In addition to that, several unstructured interviews were made by the researcher before and during the distribution of the questionnaires. The statistical tools used in this study are: Mean, Standard Deviation and Percentages, furthermore, Pearson Correlation for validity, Cronbach's Alpha for Reliability, and Nonparametric Tests. Findings showed that participants strongly agreed that job satisfaction affects their loyalty and commitment to their organization. Furthermore, job satisfaction enhances their skills and abilities, increase respect and appreciation for them. It was also noted, most employees strongly agreed that Equal distribution of rewards, support from managers, giving power, receiving rewards, sense of achievement, and fulfilling basic requirements increases employees’ motivations and then affect productivity and efficiency during the current crisis. On the other side participants strongly agreed that trust in their manager increases productivity. Also, that their banks understood their needs and necessities and commitment to work leads to accurately completing all tasks assigned during the current crisis. Furthermore, the role of HR (Leadership) was to improve employees’ performance. As employees’ performance promotes the success of the banks' performance, and the good performance of employees will affect the improvement of work environments. In addition, the role of human v resources during the current crisis is a motivational one in improving performance. The most significant recommendations where: Strengthen loyalty & commitment of employees, reinforce the motivation of employees, promote environment of trust, enhance participation & independency, understand employees well, enhance employee’s well-being, lead them by example, accepting the voice of employees, enhance employees’ behavior, an open door policy & work flexibility, and building trust with employees.