Integrating DMAIC methodology and the TOC towards Quality Improvement in the Cosmetics Industry in Palestine رسالة ماجستير

Abstract

The goal of this research was to find out if the integration of the DMAIC methodology and TOC positively affect the quality improvement of cosmetics factories in Palestine. The study employed mixed methods in which the data were collected through quantitative and qualitative methods to explore the perspectives of 110 respondents from 22 cosmetics factories which were the study population. There was no sample size since the researcher aimed to study the whole population. To fulfill the research goals and test hypotheses; the data from the questionnaires were evaluated and analyzed using the statistical program (SPSS) version 21.0. The study results came to a variety of conclusions, the most notable of which is there is a strong relationship between the DMAIC methodology and TOC, which leads to an improvement in the quality of the outputs when applying the integration between them. Also some cosmetics manufacturing companies in Palestine in a simple way apply the integration between the DMAIC methodology and TOC, as they identify the problems they face and the constraints on them; it also identifies opportunities for improvement and expected constraints during implementation following DMAIC methodology steps and some of TOC steps., TOC can save time, exertion, and cash when managing with measure imperatives and efficiency improvement objectives.