Patients’ perception of Quality Nursing Care and Services in Emergency Department in West bank hospitals رسالة ماجستير

Abstract

Background: “Nursing care in an emergency room varies from that in hospital wards. The quality of nursing care is a vital aspect for healthcare providers and patients who need improvement, making patient happiness a necessary goal. It is important to determine the quality of the services rendered by nurses. Emergency department patients are not always satisfied with the care delivered and nursing care is often characterized as instrumental and non-holistic in emergency departments. The perceptions of patients about the quality of care they receive are a significant and challenging problem in the development of health care services”. Objective: “The purpose of the study was to assess the patients’ perception of the quality nursing care and services in an emergency department in West Bank governmental hospitals”. Method: A descriptive cross-sectional study. The sample composed of 219patients who attended to the emergency department in government hospitals at West Bank. The instrument of Patients' perception of quality nursing care and services was utilized. Results: The study revealed that (52.1%) of the patients have good perception level of quality nursing care and services in emergency department in West Bank Hospitals. According to domains of the quality nursing care and services in emergency department, the study revealed that 73.1% of the patients have highest good perception level of Interpersonal relationship between patients and nurses, 67.1% of competency of nurses in caring for patient, 63.9% of the efficiency in serving patient, 63.0% of provision of general instructions by the nurses, 55.3% of Personal information, 47.5% of Physical environment in the ward, and finally 27.9%. ofSanitations. Also, the study revealed that there was no relationship between Patients’ perception on nursing care and VI gender, age, level of education, monthly income, history of chronic illness, marital status, and number of patient’ visits to emergency department (p>0.05). Conclusion: The study confirmed that half of the patients have good perception level of quality nursing care and services in ED in West Bank Hospitals. Also, the study confirmed that there was no relationship between Patients’ perception on nursing care and gender, age, level of education, monthly income, history of chronic illness, marital status, and number of patient’ visits to ED.