The Impact of Strategic Planning on the Operational Performance of Islamic Banks in Palestine رسالة ماجستير

Abstract

Strategic planning plays an important role in developing the operational performance, improving the efficiency and effectiveness of the organizations especially Islamic banks, by providing the ability to control resources, respond effectively to environmental changes, and enhancing the bank ability to develop strategies through which the Islamic banks realize operational performance. This study focuses on the impact of strategic planning on the operational performance of the Islamic banks in Palestine. The study utilized the descriptive-analytical approach to reach the results; a structured questionnaire was used as data collection tool to collect the main data from (100) directors, deputies and assistants in the Islamic banks in Palestine. The study results showed a high level of strategic planning and operational performance in the Islamic banks in Palestine, and that there is a positive impact of strategic planning on operational performance in these banks. The results also showed that there are significant statistical differences in understanding the strategic planning and its effect on operational performance in the Islamic Banks in Palestine due to gender, age. And that There are no significant statistical differences in understanding the strategic planning and its effect on operational performance in the Islamic Banks in Palestine due to educational level, years of experience and job title. vi Consequently, the researcher recommended that it is necessary for the Islamic banks in Palestine to contribute more in enhancing operational performance through its internal and external environment, which must be explained more accurately. The researcher also recommended the necessity to give more attention to the development of efficiency for its importance as a component of operational performance.