Please use this identifier to cite or link to this item: http://repository.aaup.edu/jspui/handle/123456789/2617
Title: The extent to which physicians and patients accept receiving medical laboratory test results from Medicare medical laboratories via the web and mobile applications in Hebron governorate as an example of developing health services through the use of technological applications رسالة ماجستير
Authors: Shalaldeh, Bushra Ibraheem$AAUP$Palestinian
Keywords: health services,public health,medicar medical laboratories, health care
Issue Date: 2021
Publisher: AAUP
Abstract: HIT applications increasingly become available and have started recently to be used in the Palestinian environment. Medicare is a Palestinian medical laboratories company that has started using mobile and web applications to send lab test results to physicians and patients electronically and there are no previous studies conducted to evaluate them and measure the extent of their acceptance among users as an example of Palestinian health services development. The purpose of the current study is to utilize (TAM) to describe the extent of acceptance of patients and physicians who use Medicare’s smartphone and web applications in Hebron governorate and the factors that affect their acceptance. Also, to measure the impact of using Medicare’s applications as an example on the quality of provided healthcare services. A descriptive cross-sectional study was conducted on patients and physicians who are using Medicare’s mobile and web applications in Hebron governorate as a result of the availability of 4 branches of Medicare medical laboratories in Hebron governorate including Hebron, ad-Dhahiriya, Yatta, and Dora. Also, the number of citizens of Hebron governorate is large compared to other Palestinian governorates, and as a result of the availability of Medicare branches in the city and the towns in Hebron governorate, this allows to compare between the level of acceptance to use Medicare’s applications between users from city and town. Data collection was conducted between 9th of September to 20th of October, 2020 using paper-based questionnaire. The questionnaire contained a set of relevant questions and measuring items based on (TAM) main constructs.120 questionnaires were sent to patients and physicians, 113 were returned back with a response rate of (94.2%). There were (54%) males and (46%) females participants with an average age of 31.2 years old. Patients represented (73.5%) and physicians represented (26.5%). 42 participants were from Hebron city and the rest (71) were from different towns of Hebron governorate. The level of all (TAM) core constructs (perceived ease of use PEOU, perceived usefulness PU, attitude toward using ATU, and behavioral intent to use BIU) were high which mean that Medicare’s mobile and web applications were easy to use, useful, and the users had high attitude and intent to use them which indicated that the level of patients’ and physicians’ acceptance to use Medicare’s applications was high. The results confirmed original (TAM) findings as there vi were positive and significant correlations between 1) (PEOU) of Medicare’s applications and patients’ and physicians’ perceived usefulness and their attitude toward using them, 2) (PU) by patients and physicians and their attitude and intent to use Medicare’s applications, 3) and patients’ and physicians’ (ATU) and their intent to use Medicare’ applications Also, this study identified external factors that affected significantly and positively (TAM) main constructs and then the overall acceptance to use Medicare’s electronic applications and other (E-Health) applications and these factors include: the availability of internet at home and workplace, user’s self-efficacy in using mobile and web applications, training patients and physicians by Medicare staff on using Medicare’s applications, the interior design of Medicare’s applications, and patients’ and physicians’ trust that Medicare’s mobile and web applications maintain the privacy of health information. Besides, the current study showed some differences between participants’ acceptance according to some demographic and personal characteristics include place of residence, patients or physicians, educational level, computer or laptop ownership, 3G usage, having general knowledge of using mobile and web applications, usage of (E-Health) apps, time period of using Medicare’s app, the extent of using Medicare’s app, and the user’s favorite way to receive lab test results (Medicare’s app, email, fax, and paper). Then, using a set of items to explore the impact of using Medicare’s mobile and web application on the quality of service provided by Medicare medical laboratories from several domains (availability of information, communication, timeliness), the level of quality assessment was high and then the results showed that using Medicare’s mobile and web applications affected positively and significantly the quality of services provided by Medicare’s medical laboratories company. As all relationships in this study are significant, the results confirmed the applicability of adopting other smart (HIT) applications in Palestine
Description: master degree in health informatics program
URI: http://repository.aaup.edu/jspui/handle/123456789/2617
Appears in Collections:Master Theses and Ph.D. Dissertations

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