Total Quality Management and Green Practices Adoption for Enhancing Organizational Performance in Palestinian Food Manufacturing Companies رسالة ماجستير

Abstract

Owing to the rapidly deteriorating environment in developing countries caused by practices of manufacturing organizations and lack of adequate studies that can help manufacturing organizations to counter this issue, this research aims to investigate the underlying relationship between Total Quality Management (TQM) and the level of Green Manufacturing (GM) practices implementation in Palestinian Food Manufacturing Companies. The research also investigates how GM practices mediate the relationship between TQM and Organizational Performance (OP) of manufacturing organizations. 9 semi-structured interviews and 250 surveys have been collected using a sequential mixed methodology approach from senior, quality, and HR managers from Palestine Food Manufacturing Companies. The statistical data analysis indicated a significant positive correlation between the TQM practices and the implementation level of GM practices, and a similar positive correlation between TQM practices and OP. Moreover, GM practices have a positive correlation with improving OP. Finally, TQM practices have a significant indirect effect on OP mediated by GM practices. This empirical study is considered as the first study investigating the impact of TQM practices on implementation of GM practices and their complementary impact on OP in Palestine, adding great value to literature via responding to calls to counter environmental issues in developing countries context