Please use this identifier to cite or link to this item: http://repository.aaup.edu/jspui/handle/123456789/2663
Title: Critical Performance Analysis of The Palestinian Hospitals رسالة ماجستير
Authors: Balbisi, Waleed Ahmad$AAUP$Palestinian
Keywords: healthcare performance, healthcare organizations, patient satisfaction, quality care
Issue Date: 2021
Publisher: AAUP
Abstract: Background: The performance of healthcare managers and healthcare providers is a critical matter. Healthcare systems must meet patient needs by identifying the strategies necessary for performance improvement. Aims: To investigate the influences of the three main players in the hospitals—healthcare managers, healthcare providers, and patients—on care quality, hospital performance, and patient satisfaction. Moreover, the study analyzes performance factors in the hospitals including the variation factors among healthcare managers and providers that contribute to improving healthcare system performance and patient satisfaction. Methods: Healthcare managers and providers were surveyed about hospital performance, and admitted patients were surveyed about their level of satisfaction. Three questionnaires were designed and distributed: one for healthcare managers, another for healthcare providers, and a third for admitted patients. Three hospital types in West Bank were the target of the study: governmental hospitals, non-governmental organization (NGO) hospitals, and private hospitals. Results: Factors relevant to healthcare providers, healthcare organizations, and patients affect the quality of healthcare services. The finding identifies ways to improve the performance of the healthcare system and enhance service quality includes: supportive management, effective planning, the availability of resources, education and training, information sharing, safety measures and standards, cooperation among providers, employee engagement, and receptivity to patients’ feedback. In addition, patient-focused VI healthcare which includes follow-up after discharge, hospital cleanliness, room services, and the relation between the services provided and their cost has been found to be the major impacts on quality care improvement. Significance of the study: High-quality healthcare services are an outcome of collaboration between healthcare providers and patients within a supportive management system. This study contributes to the theory and practice of healthcare by developing a conceptual framework that delivers a practical understanding of healthcare performance factors and quality care improvement measures for policymakers, healthcare managers and providers. Hospitals and healthcare managers can use these findings to build strategies that improve hospital performance, patient satisfaction, and employee engagement.
Description: master’s degree in Strategic Planning and Fundraising
URI: http://repository.aaup.edu/jspui/handle/123456789/2663
Appears in Collections:Master Theses and Ph.D. Dissertations

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