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http://repository.aaup.edu/jspui/handle/123456789/2719
Title: | Impact of Strategic Planning in Quality Management Department on Employees' Performance” A Case Study of Palestinian Listed Companies in Exchange Market رسالة ماجستير |
Authors: | Jaber, Sereen$AAUP$Palestinian |
Keywords: | Quality Management, Strategic Planning, Employees Awareness, Employees Satisfaction, Employees Performance |
Issue Date: | 2020 |
Publisher: | AAUP |
Abstract: | Management is considered one of the most important human activities for its impacts on the development of companies and societies in all sectors, including the social, economic, political, and educational sectors. Nowadays, it is insufficient for a company to confine its efforts to achieving its minimum objectives at the lowest levels. In order to achieve excellence and the desired hopes, workers should seek high degrees to better master their work and show high levels of performance. Such work is known as “the concept of quality”. The aim of this research is to understand the impact of strategic planning of quality management department at all its dimensions, including its vision, mission, and strategic goals, on the improvement of the employees’ performance in PEX companies, and how this would achieve satisfaction among the employees and, in turn, improve their efficiency. The research focuses on investigating the impact of strategic planning for the quality management department on the employees’ Performance. It aspires to draw the interest of the various organizations to the fact that employees’ performances are closely connected to and directly influences the organization’s performance. For the purpose of data analysis, the researcher applied the analytical descriptive approach. The population of the study consisted of the PEX companies; the number of which was 48; and they were selected from five different sectors with a total of 13434 employees. To achieve the objectives of this research, a specific questionnaire was designed and distributed to the employees at the PEX companies, after being reviewed by a number of university professors. VI The sample of the study was selected by using the proportion-stratified technique. The researcher divided the population into 5 groups, each of which represents one sector, and each sector comprises small groups representing the company. After that, the questionnaire was randomly distributed to a sample of 280 employees in the PEX companies. The research attempted to provide, build, and add knowledge related to the field of strategic planning of quality management department in each company of PEX, in addition to providing future-oriented studies that would serve researchers in dealing with the variables not covered by previous studies required for the economic field. The results of the research reveal that there is a high level of interest in strategic planning relating to the vision, mission, and strategic goals of the quality management departments in the PEX companies. This indicates that vision, mission, and strategic goals are essential elements in strategic planning, as decision makers should clearly and confidently be aware of what is necessary to achieve quality management and why their companies should seek to achieve it. The research recommends that the role of strategic planning for quality management department should be assigned great importance in the PEX companies, due to its significant influence on the improvement of companies’ overall performances |
Description: | master degree in Strategic Planning & Fundraising |
URI: | http://repository.aaup.edu/jspui/handle/123456789/2719 |
Appears in Collections: | Master Theses and Ph.D. Dissertations |
Files in This Item:
File | Description | Size | Format | |
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سرين جابر.pdf | 2.94 MB | Adobe PDF | View/Open |
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