Assessment of TQM Implementation in High-Rise Buildings in West Bank رسالة ماجستير

Abstract

The matter of housing is a basic need of human being; it provides him with a material and moral refuge. The human need for housing demands that TQM should receive a special attention. TQM in high-rise buildings is particularly important because of the specificity of these buildings, the commonalities that accompany the residents of the building itself and the specific needs of this type of housing. This study aims to identify barriers that hinder the implementation of TQM in high-rise buildings in West Bank. The barriers categorized into cultural, legal, administrative, executive, logistical and financial reasons. The study used the quantitative and qualitative approach as well; quantitative approach used to analyze the questionnaire statistically and qualitatively by analyzing an open-ended question. The questionnaire revealed that respondents do not have a clear idea of the extent to which TQM practiced in the construction of high-rise buildings in West Bank. The main barrier impeding the implementation of TQM is the focus on profit and cost reduction. Respondents appreciate the importance of TQM regardless of their demographic criteria. The study concluded with recommendations to improve the situation in the construction sector in West Bank such as organizing the construction sector, spreading the value of TQM, enacting legislation to promote TQM, VII and not adopting the lowest prices as a main reason for awarding tenders to contractors.