The Impact of Motivation on the Employee's Performance: A Case Study from Palestinian Commercial Banks رسالة ماجستير

Abstract

The thesis title is “The Impact of Motivation on the Employee's Performance: A Case Study from Palestinian Commercial Banks”. This study aimed to find the effects of motivation on the achievement of employees in Palestinian commercial banks. This study is particularly important since it’s so vital to study the natural relation between motives and the employee’s achievements. That to say punishment could have an alternative since punishment could negatively affects the employee’s achievements in his or her organizations. This study concludes some recommendations and inferences which will lead the employees to be more developed and qualified in their field of work. The study picked up a random sample of 252 employees working in Palestinian Commercial Banks (Gaza and West bank) and used questionnaire as the tool to get the data. Where the study follows three main hypotheses and six sub-hypotheses and independent variables were motivations, punishment, and replacing punishment with motivation. However, this study uses descriptive statistics, reliability analysis, correlation coefficients, and multiple regression to conduct the research output. The main consequences of this study were moral motivation has a significant impact on the employee performance. While, the material motivations doesn't have a significant effect on their performance. Whereas, the material and moral punishments have a negative significant effect on the employee performance. The study also recommends to give a big care to moral motivation, in order to increase the employee’s performance. In first place giving a compliment to the employee. Also, the employee’s position has to fit his educational qualification, and the employee has to feel that his manager trusts him. Moreover, the banks should start looking for a suitable way to replace the punishment with motivation as giving the employee a second chance to correct his mistakes