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Title: | Improving Receiving and Storing Accessory Products at Al-Mimi United Company for Wood and Trading Using Lean Six Sigma Methodology رسالة ماجستير |
Authors: | Hasan, Shawqi Abd Al-Rahman Mousa Alhaj$AAUP$Palestinian |
Keywords: | quality management,manufacturing |
Issue Date: | 2018 |
Publisher: | AAUP |
Abstract: | In recent days, the domestic competition between wood companies has become more intense. Each one of them intends to focus its efforts on either improving the business operations or providing high quality products/services with reasonable prices, and the effect of such actions on the financial position of their companies. Thence, Al-Mimi United Company for Wood and Trading represented by its general manager and all employees of Ramallah branch, in cooperation with the researcher, being the team leader, has united to achievea mutual purpose. At the outset, the team, which comprises six people, has decided based on customers‘ needs and the stakeholders‘ interests to reduce the amount of accumulated inactive accessory products (as the sales of accessory products was going into decreasing trend), hopefully aiming to improve Receiving and Storing Accessory Products. The Define phase has started by constructing a Project Charter, SIPOC diagram, Project Contract and have verified the data. In the second phase or Measure Phase, the objective was to understand Receiving and Storing Accessory Products‘ steps by drawing an integrated flow chart and conducting eight wastes analysis for each process step. As the Measure Phase endeavors to evaluate the current process performance, it was important to identify the accessory products‘ contribution to sales as a reliable measure or metric. A control chart was used to understand current performance of inactive accessory products‘ contribution to sales using 16data points.The control chart has an average inactive accessory products‘ contribution to sales of zero value and both the upper and lower control limits of the control chart also had a value of zero. That meant, Receiving and Storing Accessory Products at AUC-WT was suffering critical issue and it is necessary to investigate the main causes. After full understanding of Receiving and Storing Accessory Productsat AUC-WT, the next step is to discover and understand the root causes of accessory products‘ accumulation. Therefore, by daily observations and brainstorming sessions the team proposed possible causes, and a cause and effect diagram based on eight P‘s categories (Price, Promotion, People, Process, Place, Policies, Procedures and Products) was created. As a result, it was concluded that the causes could be divided into two categories: 1- the causes of current accumulation of accessory products (Inappropriate warehouse layout, scrap and old products, no showroom for inactive products, having no special offers), 2- the causes of Receiving and Storing Accessory Products such as: selling with a relatively high price, lack of promotion and advertisements, lack of discipline and responsibility, no organizational structure and job descriptions, no systematic technique in ordering step and the lack of standardized storing procedures. With regards to the Improve phase‘s purpose, the team was not aiming only to find solutions for current problem, but they also intended to prevent the causes from reoccurring in the future. Therefore, solutions were treating two kinds of causes: causes of current accumulation of accessory products and causes of Receiving and Storing V Accessory Products. Thence, the first kind of solutions are: first three steps of 5S tool (Sort, Shine and Straighten), creating showroom for inactive products, promoting all inactive products, and making a special price offers for customers. The other kind of improvements for Receiving and Storing Accessory Products which deemed as a preventive action are comprised of three main P‘s categories: Price (having a standard ordering technique and importing directly from foreign suppliers), Policies (outsourcing consultancy firm to build a new organizational structure, and job descriptions for accessory department employees) and Procedures (implementing 5S tool). At the end, the team members have successfully achieved the desired outcomes and results, and they continually seek for continuous improvement. Therefore, a new detailed flowchart for Receiving and Storing Accessory Products at AUC-WT has been built, a control chart as a monitoring tool for the new process has been used and a checklist for the general manager has been created to make sure that employees will stick to instructions and procedures. |
Description: | Master‘s degree in Quality Management |
URI: | http://repository.aaup.edu/jspui/handle/123456789/2869 |
Appears in Collections: | Master Theses and Ph.D. Dissertations |
Files in This Item:
File | Description | Size | Format | |
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شوقي الحاج حسن.pdf | 3.14 MB | Adobe PDF | View/Open |
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