Please use this identifier to cite or link to this item: http://repository.aaup.edu/jspui/handle/123456789/2923
Title: The Impact of Employees’ Digital Competence on Banking Digital Transformation, Case Study: Local Palestinian Banksرسالة ماجستير
Other Titles: تأثير كفاءة الموظفين الرقمية على التحول الرقمي للبنوك، حالة دراسة : البنوك الفلسطينية المحلية.
Authors: AlQubaj, Tamara$AAUP$Palestinian
Keywords: Digital Competence, Digital Knowledge, Digital Skills, Digital Attitude, Digital Transformation, Digital Orientation, Digital Intensity, Digital Maturity, Local Palestinian Banks
Issue Date: 2024
Publisher: AAUP
Abstract: This study explored the impact of employees' digital competence on banking digital transformation in Palestinian local banks, utilizing a mixed-methods approach. The population included willing local Palestinian banks employees, with a sample size of 357 participants selected through stratified random sampling. Data were collected via an electronic and hand-distributed questionnaire and a semi-structured interview with the Palestine Monetary Authority. The findings revealed a notably high digital competence among local Palestinian Banks employees. Digital knowledge digital attitude emerged as a strong driver of digital transformation. Digital skills also contributed but had a subtle effect, suggesting the influence of additional organizational and strategic factors. Demographic variables like gender, age, academic qualifications, and experience do not significantly affect digital competence or the digital transformation, emphasizing the Palestinian local banks' inclusive digital culture. However, job level did impact digital competencies and transformation, likely due to senior employees' greater involvement in strategic decisions. The study concludes with comprehensive recommendations for interested researchers and governing authorities, suggesting potential areas for further investigation.
Description: Master’s degree in Strategic Planning and Fundraising
URI: http://repository.aaup.edu/jspui/handle/123456789/2923
Appears in Collections:Master Theses and Ph.D. Dissertations

Files in This Item:
File Description SizeFormat 
تمارا القبج.pdf2.05 MBAdobe PDFThumbnail
View/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

Admin Tools