The Effect of JCI Accreditation on Employee Satisfaction, Employee Performance, Burnout, and Organizational Performance: A Case Study of Al-Istishari Arab Hospital, Palestine رسالة ماجستير

Abstract

The hospital accreditation process is widely recognized as a significant factor in enhancing the quality of healthcare services. Hospital Accreditation is linked to improved employee satisfaction, often leading to better organizational practices and a safer working environment. This study aims to assess the impact of accreditation on employee perceptions of employee satisfaction, employee performance, burnout, and organizational performance regarding international patient safety goal standards in a Palestinian-accredited hospital. A quantitative, cross-sectional, descriptive study was conducted at Al-Istishari Arab Hospital, Palestine in the Middle of the West Bank. The accessible populations are health care providers who were on duty work at the hospital while collecting data through August - 2024. A convincing sample was composed of (86) participants who met the inclusion criteria with a response rate of 78.89%. Of the 86 participants, men comprised the majority (70.9%), and 47.7% were between the ages of 30 and 32. The work environment (86% of respondents reported improvement), communication, and teamwork (60.5%) showed improved job satisfaction. On the other hand, conflicting results were noted about fair compensation and work-life balance. Improvements were observed in job performance, namely in skill mastery (93%), and patient care efficiency (83.7% improvement). The findings on burnout were mixed, showing slight improvements in emotional tiredness and job pressure management but with noticeable increases in stress (74.4% of respondents reported higher stress). Strong adherence to JCI standards was demonstrated by organizational performance, especially in the areas of hand hygiene (90.7%) and patient identification (72.1%). The conversation emphasizes the complex effects of Joint Commission International (JCI) accreditation on the personnel and organizational effectiveness of Al-Istishari Arab Hospital. Although certification has improved job performance, job satisfaction, and organizational performance, it has also brought up new challenges, notably stress and burnout management. These results highlight the necessity of a well-rounded accrediting strategy that promotes well-being and professional growth