The Readiness Assessment of Implementing Quality 4.0 in Food Industries in Palestine رسالة ماجستير

Abstract

This study aims to assess the readiness of the Palestinian food industry for Quality 4.0 implementation by analyzing key influencing factors. Using quantitative research methodology, the study evaluates the industry’s readiness for digital transformation and the adoption of artificial intelligence technologies associated with the Fourth Industrial Revolution (Industry 4.0) for quality management. The study included an analysis of the various dimensions and factors related to measuring readiness to implement Quality 4.0 in food factories and were extracted through analyzing previous studies that were conducted in several developed countries and were not previously addressed in the Palestinian context. These factors are top management commitment, technology adoption, supplier management, customer focus, organizational culture, leadership support, vision and strategy, knowledge and awareness, training and awards, financial resources, and industry challenges. A questionnaire was designed in a scientific and rigorous manner consisting of three sections: demographic information readiness factors for Quality 4.0 implementation, and associated challenges. The survey was distributed to 50 Palestinian food factories, and responses were measured using a five-point Likert scale. Data analysis was conducted using Excel and SPSS programs to extract key insights. The results revealed varying levels of readiness among food factories in Palestine, with key challenges including adoption of new technologies, infrastructure, financial constraints, and political obstacles. However, the results also highlighted opportunities for improvement, such as enhancing leadership support, strengthening training and development strategies, and developing a clear roadmap for the transition to Quality 4.0. The study also found that most senior management supports quality programs, promotes a culture of continuous improvement, and enhances awareness and knowledge of Quality 4.0 among employees. As a major contribution and initial step, this study proposes a framework to guide factories in improving their readiness to implement Quality 4.0, and provides recommendations to leverage digital transformation, improve product quality, increase efficiency, and enhance market competitiveness