The Impact of Total Quality Management Practices on Sustainable Organizational Performance in Palestinian Hospitals رسالة ماجستير

Abstract

This study aims to investigate the impact of Total Quality Management (TQM) practices on sustainable organizational performance within Palestinian hospitals. The study aspires to comprehensively understand and evaluate the current landscape, employing a quantitative approach for systematic data collection, analysis, and interpretation. The investigation unfolds in several stages, starting with exploring existing TQM practices in Palestinian hospitals. Subsequently, the study examines the impact of TQM techniques on sustainable environmental, economic, and social performance within these healthcare institutions. To provide a comprehensive framework, the research endeavors to conceptualize the interplay between TQM practices and sustainable organizational performance in Palestinian hospitals. The methodology employed utilizes a quantitative research approach, leveraging a self-reported questionnaire with Likert scale items to collect data on demographic characteristics, TQM practices, and sustainable performance. The sample population comprises managers and employees across Palestinian hospitals in the West Bank, with a random probabilistic selection of 50 participants. The study's core findings highlight the significance of leadership commitment, strategic planning, patient-centric focus, operational management, human resources practices, information systems, environmental awareness, social responsibility, and economic strategies in Palestinian hospitals. TQM practices are shown to positively impact sustainable environmental, economic, social, and overall organizational performance, affirming the study's hypotheses. Furthermore, the research identifies no significant differences in TQM practices concerning various demographic factors and hospital characteristics. Based on these findings, the research proposes recommendations for VI enhancing TQM practices and sustainable performance in Palestinian hospitals. These recommendations encompass leadership training, effective communication of the hospital's vision, encouragement of initiatives for patient satisfaction, investment in operational upgrades, continuous staff training, improvement of information systems, environmental practices, ethical considerations, market reputation strategies, cost effective measures, monitoring and evaluation, inclusive decision-making, and regular review of quality assurance systems