Relationship between Nurses' Job Satisfaction and Quality of Delivered Healthcare in Palestine: The nurse well-being as a mediator رسالة ماجستير

Abstract

This research investigates the relationship between nurses' job satisfaction and the quality of healthcare delivery in Palestine, with a particular focus on nurse well-being as a mediating factor. Applying a cross-sectional design, data were collected from nurses working in a number of governmental and non-governmental healthcare institutions across the West Bank, Palestine. Relevant data from a random sample of 272 nurses could be collected. The results revealed a positive correlation between nurses' overall job satisfaction and the quality of care they provide, indicating that higher job satisfaction is associated with improved quality of healthcare. However, nurse well-being was found to have a minimal impact on job satisfaction, suggesting that other causes such as poor management, high workload, and stress have a more substantial influence on both job satisfaction and the quality of care. Moreover, the study highlights that pay, work environment, and stress management are serious factors affecting nurses' satisfaction with their work. The overall levels of job satisfaction and quality of care were found to be moderate. To enhance nurse well-being and improve both job satisfaction and care quality, the study recommends developing comprehensive health programs that address both physical and psychological needs and providing confidential consultation services for personal and professional issues. The findings highlight the importance of targeted strategies to support nurses' well-being and, consequently, the quality of healthcare delivery