“The Impact of Hybrid Work Model on Employee Well-Being in the Palestinian Telecommunication Sector: Exploring the Mediating Role of Work-Life Balance.” رسالة ماجستير

Abstract

Purpose: This study investigates the relationship between hybrid work model (HWM) and employee well-being (EWB) within the Palestinian telecommunication sector, and examine the mediating role of work-life balance (WLB). Methodology: A quantitative design was employed; the study utilized a structured, self-administrated online questionnaire adopted from validated scales. Data were collected from a sample of 159 valid responses from employees across several telecommunication Palestinian companies. Statistical analysis, including descriptive statistics and Partial least squares structural equation modeling (PLS-SEM), were conducted using SPSS v28 and SMART-PLS 4. Results: The descriptive results present the implementation of hybrid work practices in Palestinian telecommunication sector is a moderate level (mean=3.61), and similar with work life balance with medium level (mean=3.65), while employee well-being is rated high (mean=3.89). The structure model confirmed that the hybrid work model has a positive and significant impact on both work life balance, and employee well-being. Work life balance was found to be a partial mediator in the relationship indicate that the indirect effect of the hybrid work model on employee well-being, mediated by work-life balance, is positive and highly significant. The originality and value of this research from stem focus on volatile context rather than mature and staple market, and that’s empirically demonstrate that in Palestine hybrid work is a strategic imperative for resilience, helping employees bypass infrastructural and mobility barriers to maintain productivity. It’s one of the few studies to empirically demonstrate that in such environments, the hybrid work model sees as more than just flexibility perk; it is a strategic imperative for organizational resilience and national stability