“The Effect of Compensation and Training & Development on Organizational Citizenship Behavior: Organizational Commitment as a Mediator in Bethlehem's Healthcare Sector” رسالة ماجستير

Abstract

Purpose: This study aims to examine organizational commitment’s role in mediating the relationship between compensation, training & development and organizational citizenship behavior (OCB) in Bethlehem’s private Healthcare Sector, aspiring to provide an extensive comprehension of the elaborate interplay between the variables and address research gaps. Methodology: A quantitative and cross-sectional research design was adopted, using structured questionnaires. Participants included healthcare workers of all healthcare professions working at Five private hospitals in Bethlehem, West Bank/Palestine. The data collected was analyzed using Structural Equation Modeling (SEM) with the help of SmartPLS software to allow for accurate testing of the hypotheses. Result: The findings reveal a significant positive direct influence of compensation on Organizational Citizenship behavior (OCB) (β = 0.214, t = 3.221, p = 0.001). Training & Development also substantial positive effect on OCB (β = 0.236, t = 3.132, p = 0.001) Both variables were also shown to have considerable direct effect on Organizational Commitment; with compensation’s significant positive impact at (β = 0.204, t = 3.448, p < 0.001) and Training & development’s strong positive effect (β = 0.389, t = 5.080, p < 0.001). Additionally, Organizational Commitment exerted a strong positive influence on OCB (β = 0.463, t = 7.092, p < 0.001). Mediation analysis indicates that Organizational Commitment acts as an essential mediator in the two relationships. Compensation exerts a significant indirect impact on OCB through Organizational Commitment (β = 0.094, t = 3.030, p = 0.001). Training and Development has a significant indirect effect on OCB through organizational commitment (β = 0.180, t = 4.427, p < 0.001) Value/Originality: This investigation has considerable significance due to its relevance in both practical and academic contexts. Academically, It can bridge the gap in literature by helping in understanding what influences OCB better and leads to further research which is essential in the healthcare sector where such research is scarce. And practically it can prompt hospitals to develop better compensation and training & development strategies to improve organizational commitment in healthcare workers and in turn foster an increased engagement in OCB behaviors.