The impact of knowledge management on financial innovation: Palestinian commercial banks a case رسالة ماجستير

Abstract

This study seeks to test knowledge management and its relationship with financial innovation in Palestinian commercial banks. Therefore, the researcher sheds light on the elements of knowledge management (generation, storage, distribution and application of knowledge) to be able to find the relationship between it and financial innovation and the extent of the impact of each factor. Data were collected through previous studies, which indicate the existence of a positive relationship between knowledge management and financial innovation, which in turn positively affects the performance of banks. To complete this goal, a questionnaire was used with a total of 451 responses, where the questionnaire was distributed to bank employees (employee, department head, deputy director, manager) who work in 4 Palestinian commercial banks. Knowledge generation is the most influential factor in financial innovation, and then comes the factor of storage and distribution of knowledge, respectively. On the other hand, the factor of knowledge application was the least influential, knowing that there are positive indicators for all factors, which is consistent with previous studies that were addressed. The study reached the most important recommendations, which aim to enhance the role of knowledge management in banks and strive to develop them in light of strong competition, as knowledge management is closely linked to financial innovation, which in turn increases the banks’ products that bring them profit and maintain continuity in competition.